Privacy Policy

1. Introduction

Dream Travel & Safaris ("we", "our", or "us"), located at Riat, Opposite Kisumu International Airport, Kisumu, Kenya, is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.

By using our website at dreamtravelsafaris.com or any of our services, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Your name, email address, and phone number when you submit an inquiry or quote request via our website forms.
• Travel Preferences: Destination, travel dates, and any other details you voluntarily provide in your message.
• Communications: Records of correspondence if you contact us by email, phone, or WhatsApp.
• Usage Data: Standard web server logs including IP address, browser type, pages visited, and time of visit. This data is collected automatically and is not linked to your personal identity.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide travel quotes and consultations.
• Process and manage your travel bookings and reservations.
• Send you relevant information about our services, offers, and travel updates (only if you have consented).
• Improve our website and customer experience.
• Comply with legal and regulatory obligations.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service partners (e.g., airlines, hotels, tour operators) solely for the purpose of fulfilling your travel arrangements. All such partners are bound by confidentiality obligations.

We may also disclose your information if required to do so by law or in response to valid legal requests by public authorities.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Inquiry data not converted into a booking is typically deleted within 12 months.

6. Your Rights

Under the Kenya Data Protection Act, 2019, and where applicable the EU General Data Protection Regulation (GDPR), you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict the processing of your data.
• Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us at info@dreamtravelsafaris.com.

7. Cookies

Our website may use essential cookies to ensure proper functionality. We do not currently use tracking or advertising cookies. You can control cookie settings through your browser preferences.

8. Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: